Football basketball

    Fifth Third Arena Guest Services

    Entering Fifth Third Arena

    There are multiple entrances on the east and west concourse levels of Fifth Third Arena. A lower-level entrance is also available on the northeast side of the arena near Dabney Hall. A second northeast side fourth-floor entrance is accessible by stairway near the Recreation Center and Market on Main.

    Alcohol

    • Beer must be purchased inside the stadium and will be sold until the 10-minute mark of the second half. Fans must be 21 to purchase beer and identification must be presented upon request. All other alcoholic beverages are not permitted.
    ATM
    • Fifth Third Bank ATMs located on the east and west concourses of Fifth Third Arena. Concessions
    • Concession stands, including Donatos Pizza locations, are available throughout Fifth Third Arena.
    First Aid
    • Emergency medical treatment is available at the First Aid Room, which is located on the fourth-floor north hallway. An ambulance will be available for medical assistance.
    Lost & Found
    • Found items may be turned over to any Fifth Third Arena Staff Member or Police Officer, or at the Public Safety Office in Edwards Three. Inquires about lost items should be directed to Fifth Third Arena Staff or Police Officers during the Event, or to the Public Safety Office at 513-556-4925, Monday - Friday, 8 a.m. until 5 p.m. at any time thereafter.
    Patrons with Disabilities
    • Patrons with disabilities should contact the UC Athletics Ticket Office so that their needs may be attended to effectively. Cash parking for patrons needing accessible parking is available in the University Garage at the corner of Jefferson Avenue and University Avenue. A state-issued handicap pass is required.
    Problems/Complaints
    • For any problems or complaints during a home game, locate your nearest usher who will contact the appropriate University Personnel to resolve the matter.
    Restrooms
    • Restrooms are located throughout the arena. Accessible facilities are located on the East and West concourses of Fifth Third Arena.
    Smoking
    • There are no designated smoking areas in Fifth Third Arena.
    Souvenirs
    • Souvenirs can be purchased at points of sale on the east and west concourses of Fifth Third Arena. Sportsmanship
    • The University of Cincinnati is committed to promoting a positive and safe environment at all home events. In accordance with NCAA and BIG EAST Conference rules, we ask that all fans act responsibly and courteously to those around you. Abusive language or disorderly conduct is unacceptable and unwelcome at UC. Any spectator who interferes with the game by coming onto the court or by throwing objects on the court at any time will be removed from the stadium and subject to further sanctions which may include loss of future ticket privileges. Your cooperation is appreciated.
    Stadium Entry & Re-Entry
    • The University of Cincinnati mandates that once admitted to the arena, no ticket holder shall be permitted to leave and re-enter the facility on that ticket. Tickets
    • All persons, excluding children three years of age and under who do not require a seat, must have a ticket for admission to the stadium. Ticket Scanning
    • All tickets will be electronically scanned to verify authenticity. Patrons assume all risks for tickets purchased through sources other than the UC Athletics Ticket Office.